EVALUASI TINGKAT KEPUASAN MAHASISWA TERHADAP PELAYANAN ADMINISTRASI DIGITAL POLITEKNIK NEGERI SAMARINDA PADA MASA PANDEMI COVID-19 MENGGUNAKAN ALGORITMA K-MEANS --

EVALUASI TINGKAT KEPUASAN MAHASISWA TERHADAP PELAYANAN
ADMINISTRASI DIGITAL POLITEKNIK NEGERI SAMARINDA PADA MASA
PANDEMI COVID-19 MENGGUNAKAN ALGORITMA
K-MEANS
Nama Mahasiswa : Risfa Dafa Silvani
NIM : 18665022
Dosen Pembimbing I : Damar Nurcahyono, S.T.,M.Eng
Dosen Pembimbing II : Agusdi Syafrizal S.KOM., M.T.
ABSTRAK
Beralihnya pelayanan administrasi menjadi berbasis online menyebabkan munculnya
berbagai pendapat dari kalangan mahasiswa, ada mahasiswa yang merasa puas namun ada
juga mahasiswa merasa kurang puas. Penelitian ini bertujuan untuk mengetahui tingkat
kepuasan mahasiswa. Pengumpulan data dilakukan melalui pembagian kuisioner dan diolah
menggunakan metode k-means yang mana metode ini mempunyai tingkat ketelitian yang
tinggi dan mampu mengolah data dalam jumlah besar sedangkan software yang digunakan
yaitu RapidMiner dan Pyhton karena kedua software ini mampu mempermudah proses
analisis data. Berdasarkan hasil olah data menggunakan RapidMiner terhadap 240 data latih
sebanyak 79% mahasiswa menyatakan puas, 15% mahasiswa menyatakan netral dan 6%
mahasiswa menyatakan tidak puas, sedangkan hasil pengolahan terhadap 61 data uji sebanyak
20% mahasiswa menyatakan puas, 74% mahasiswa menyatakan netral dan 7% mahasiswa
menyatakan tidak puas. Berdasarkan hasil olah data menggunakan Python terhadap 240 data
latih sebanyak 76% mahasiswa menyatakan puas, 15% mahasiswa menyatakan netral dan 9%
mahasiswa menyatakan tidak puas, sedangkan hasil pengolahan terhadap 61 data uji sebanyak
74% mahasiswa menyatakan puas, 6% mahasiswa menyatakan netral dan 20% mahasiswa
menyatakan tidak puas. Berdasarkan hasil pengolahan terhadap 301 data, sebagian besar
mahasiswa menyatakan puas sehingga dapat dikatakan bahwa pihak Politeknik Negeri
Samarinda telah memberikan mutu pelayanan administrasi digital yang baik dan memuaskan.
Kata kunci : metode k-means, administrasi, tingkat kepuasan
EVALUATION OF THE LEVEL OF STUDENT SATISFACTION IN THE FACE OF
DIGITAL ADMINISTRATION SERVICES OF THE
SAMARINDA STATE POLYTECHNIC DURING THE
PANDEMIC COVID-19 USING ALGORITHMS
K-MEANS
Name : Risfa Dafa Silvani
Registration Number : 18665022
Advisor I : Damar Nurcahyono, ST., M.Eng
Advisor II : Agusdi Syafrizal S.KOM., M.T.
ABSTRACT
The shift of administrative services to an online-based has caused the emergence of various
opinions from among students, some students feel satisfied but there are also students who feel
dissatisfied. This study aims to determine the level of student satisfaction. Data collection is
carried out through the distribution of questionnaires and processed using the k-means method
which has a high level of accuracy and is able to process large amounts of data while the software
used is RapidMiner and Pyhton because these two software are able to facilitate the data analysis
process. Based on the results of data processing using RapidMiner on 240 training data, 79% of
students stated that they were satisfied, 15% of students stated neutral and 6% of students stated
dissatisfied, while the results of processing 61 test data as many as 20% of students stated satisfied,
74% of students stated neutral and 7% of students stated dissatisfied. Based on the results of data
processing using Python on 240 training data, 76% of students stated that they were satisfied, 15%
of students stated neutral and 9% of students stated dissatisfied, while the results of processing 61
test data as many as 74% of students stated satisfied, 6% of students stated neutral and 20% of
students stated dissatisfied. Based on the results of processing 301 data, most of the students
expressed satisfaction so that it can be said that the Samarinda State Polytechnic has provided a
good and satisfactory quality of digital administration services.
Keywords: k-means method, administration, level of satisfaction