RANCANG BANGUN SISTEM APLIKASI PENENTUAN NOMOR URUT ANTRIAN PENCUCIAN MOBIL MELALUI SMS GATEWAY --

ABSTRACT
This research focuses on analysis of car wash queue system at Keysa Carwash Samarinda to optimize queuing system at car washing process. Due to the high interest of customers to get car wash service with good quality and fast service time, with a good and optimal queue system can improve the service quality. Research done for 30 days, with the total number of customer arrivals 507 customers. Keysa Carwash in service using 2 stages for sub-system1 using 4server and sub-system2 using 2 server. From result of research got that queuing system at sub-sistem2 not yet optimal because high waiting time of customer to get service that is 97 minutes result of this is felt long enough, hence done proposal of addition of server at subsistem2 server so that average waiting time of customer to get service at sub the system becomes 60 minutes. The addition of servers to make the service process becomes faster, so the authors propose that the company make additional servers to be able to optimize services Car Wash Keysa Carwash Samarinda.
Keywords: Queue System, Server, Customer