PENINGKATAN KUALITAS PELAYANAN RESTAURANT HOTEL BUMI SENYIUR SAMARINDA UNTUK MENGETAHUI PERSEPSI TAMU PADA PROFESIONALISME PRAMUSAJI ATAU WAITERS --

Abstract
Hotel Bumi Senyiur is the only hotel in Samarinda with 5 (five) stars. This hotel has several restaurants in it, especially NG Restaurant, which will be discussed here about how to improve the quality of service for waiters or waiters at the Bumi Senyiur Hotel Samarinda restaurant.
In the title presented above, it can be seen that the problem is whether the service quality of the waiters or waiters at the Bumi Senyiur Hotel Samarinda is good and correct. This study examines the influence of service quality through 5 dimensions (tangible, reliability, responsiveness, assurance, and empathy) on guest satisfaction in restaurant service which will be examined here.
The number of samples taken was 100 people who were obtained using the Slovin formula, while the sampling used the method of distributing online questionnaires. The conclusion is that to maintain and improve the quality of service, waiters or waitresses are required to always pay attention to guest complaints, so as to minimize complaints at work services at Food and Beverage.
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Keywords : Samarinda, Restaurant, Hotel, work service quality level